Privacy

Privacy Policy

“Plymouth Roofers” is an online brand owned and operated by Leopard Web Ltd.  “Plymouth Roofers” is a marketing and lead generation website for “SOUTHWEST MASTIC ASPHALTE CO. LIMITED (SMA Roofing)”. Leopard Web and SMA Roofing are in partnership for the purposes of marketing and delivering Roofing and building services.

We adhere strictly to the requirements of the General Data Protection regulations 2018 and, in accordance with this act, we are registered on the public register of data controllers which is looked after by the Information Commissioners Office.

This privacy notice tells you exactly what personal information we will be required to collect when you request our services. It will tell you how this information is processed and inform you about your rights as a data subject.

Please read this notice carefully so that you understand how we use your personal information

If you make contact with us via a telephone call or contact form entry and request services from us, you will be required to provide some personal information. This information usually consists of your name, phone number and address. Therefore both of our organisations have a responsibility to look after your personal information carefully.

The data you provide will be stored by Leopard Web ltd and SMA Roofing. The lawful basis for us to record this information is a “Legitimate Interest”.

We have performed an assessment on how your information is used and determined that our type of business and serving our customers requires us to use your name, address and phone number in a way that benefits you to receive our services.

If you are requesting us to perform a quotation for roofing services, we have determined that you would reasonably expect us to need your name, phone number, address and email details so that a visit can be made and the information you requested be sent to you.

How We Process Your Data

The data will be stored digitally with a secure password protected spreadsheet from a cloud based GDPR compliant organisation. It will remain on the spreadsheet for no longer than 90 days before it will be permanently deleted. No other party will have access to this information and it will not be used for any other purpose than to communicate with you and deliver the service you requested.

The exception for this will be when SMA Roofing carry out work instructed by you and you become an invoiced customer with a paid transaction. Then your records and information will be kept in an invoice format as a legal obligation for taxation requirements. For more information on this please visit smaroofing.com

Telephone Inquiry

If you call in by telephone and provide your details verbally the calls are recorded and stored within a secure encrypted server that has also met the GDPR compliance testing procedures. These calls are automatically deleted after a period of 3 months.

Purposes of recording

The calls are recorded for the purposes of establishing whether your call is a genuine inquiry for roofing services or a marketing call from a service provider. This information is used to monitor the volume of business calls that the Plymouth Roofers online brand is providing to SMA Roofing.

The recordings are also used for training and making sure that high levels of customer services are maintained.

Webform Inquiry

If you complete one of our contact or web forms then the details entered will automatically be emailed to Leopard Web and SMA Roofing. All parties use a secure password protected email accounts and will delete the message within 90 days of having received it.

Your Right To Access, Change and Withdraw

It is your right that on request you can ask exactly what information we hold of you and if you wish you can request that it be deleted. You can also request that it be restricted and also rectified if you believe it is incorrect.

If you make this request both Leopard Web and SMA Roofing will action this within one month of receiving the request.

You can do this by calling 01752 967500 or by requesting on the contact forms within this website.

Analytics and Cookies

Google Analytics (Google Inc.)

This website has an installed code which enables us to monitor the number of visitors, page views and duration of each site visit. This code can also be used to track the location of IP addresses.

Google Analytics is a web service provided by Google Inc. to prepare reports on its activities and share them with other Google services. Google may use the cookies generated to help the performance of its own advertising network. The Personal Data that they collect are Cookies and Usage Data.

For more detail Place of processing: US – Privacy PolicyOpt Out.

External Links

Please be aware that our site may provide access to other websites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

Disclaimer

“Plymouth Roofers” is an online brand owned and operated by Leopard Web Ltd.  “Plymouth Roofers” is a marketing and lead generation website for “SMA Roofing”. LW and SMA are in partnership for the purposes of marketing and delivering Roofing and building services.

Leopard Web is a website developer and SMA Roofing are a Roofing Contractor. Leopard Web are contracted to provide online marketing and website services to SMA roofing.

Should you go ahead and order the requested works you will be a customer of SMA Roofing. They are a licensed roofing provider who will provide the construction services you request. They will be responsible for all works and any warranties subject to their terms and conditions. Leopard Web do not have any responsibility with the fulfilment of roofing services only the management of the Plymouth Roofers website and phone system.

Leopard Web and SMA Roofing have a Data Policy agreement. This policy is for the purposes of their partnership but Leopard Web have no responsibilities for the data control policies of SMA roofing outside of this agreement.

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